Terms of Service

Effective Date: 1/30/25

Last Updated: 1/30/25

Welcome to 5150 Candle Company (“Company,” “we,” “us,” or “our”). By using our website, purchasing our products, or engaging with our services, you (“Customer,” “User,” or “you”) agree to the following Terms and Conditions. Please read them carefully.

By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. GENERAL INFORMATION

Company Name:

5150 Candle Company

Business Address:

194 S Nebraska St

Lake Elsinore, CA 92530

Email:

[email protected]

Phone:

(619) 997-0524

2. PRODUCTS & SERVICES

[Candle Company Name] specializes in hand-poured candles and related home fragrance products. Our products are crafted with high-quality ingredients, and we aim to provide accurate product descriptions on our website. However, we cannot guarantee that product descriptions, images, or other content are entirely error-free.

3. ORDERING & PAYMENT

All prices are listed in U.S. dollars (USD) and are subject to change without notice. Orders are processed upon receipt of full payment via approved payment methods, including but not limited to credit cards, debit cards, PayPal, and other available payment options. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or incorrect pricing due to technical errors. Sales tax will be applied in accordance with California state laws.

4. SHIPPING & DELIVERY

We offer shipping within the United States and selected international destinations. Orders are typically processed within 3 business days. Delays may occur due to high order volume, holidays, or unforeseen circumstances. Shipping costs and estimated delivery times are provided at checkout. We are not responsible for lost, stolen, or delayed packages due to carrier errors. However, we will assist customers in filing claims with the shipping provider.

5. RETURNS & REFUNDS

We want you to love our products! If you are unsatisfied with your purchase, please review our return policy below:

Returns: We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resellable condition.

Exclusions: Used candles, custom-made products, and sale items are non-refundable.

Return Process: To initiate a return, please contact us at [email] with your order details. Customers are responsible for return shipping costs.

Damaged or defective products: If you receive a defective or damaged product, notify us within 48 hours of delivery with photo evidence for a replacement or refund.

6. PRODUCT SAFETY & LIABILITY

Burning candles poses risks. Please follow all safety instructions provided on our labels and packaging.We are not liable for any injuries, damages, or losses resulting from improper use of our products, including unattended burning, use near flammable materials, or failure to follow warnings.Some of our candles may contain natural or synthetic fragrances. If you have allergies or sensitivities, please review the ingredient list before purchase.

California Proposition 65 Warning

Under California’s Proposition 65, certain ingredients used in fragrance oils, wax, or wicks may contain chemicals known to the State of California to cause cancer, birth defects, or reproductive harm. For more information, visit www.p65warnings.ca.gov.

7. WARRANTIES & DISCLAIMERS

Our candles are handmade, and slight variations in color, texture, or scent may occur. We do not provide warranties beyond those required by California law. To the extent permitted by law, our products are sold “as is” and “as available” without warranties of any kind, either express or implied. Under the Song-Beverly Consumer Warranty Act, customers may have certain legal rights for defective products.

8. PRIVACY POLICY & CALIFORNIA COMPLIANCE

Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using our website, you acknowledge and agree to the data practices described in our Privacy Policy.

California Online Privacy Protection Act (CalOPPA) Compliance

Do Not Track (DNT) Requests: We currently do not respond to DNT signals from browsers.

California Consumer Privacy Act (CCPA) Rights: If you are a California resident, you have the right to:

Know what personal data we collect.

Request deletion of your data.

Opt-out of the sale of personal data (if applicable).

Request non-discrimination for exercising privacy rights.

To exercise these rights, please contact us at [email protected].

9. INTELLECTUAL PROPERTY

All content, including product images, branding, logos, and website materials, are the property of 5150 Candle Company and are protected by copyright, trademark, and intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, 5150 Candle Company shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website.

11. FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our control, including but not limited to natural disasters, pandemics, government actions, labor strikes, or supply chain disruptions.

12. DISPUTE RESOLUTION & GOVERNING LAW

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes arising from these Terms shall be resolved exclusively in California courts. Customers agree to attempt informal resolution before pursuing legal action.

13. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.

14. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at: [email protected]