Privacy Policy
Effective Date: 1/30/25
Last Updated: 1/30/25
5150 Candle Company (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, purchase our products, or engage with our services. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
We collect personal information when you interact with our website, purchase products, or contact us.
A. Information You Provide to Us
We collect information you provide directly, including when you:
Make a purchase
Sign up for newsletters or marketing communications
Contact customer support
Participate in promotions or surveys
This includes:
Full Name
Email Address
Phone Number
Billing & Shipping Address
Payment Information (processed securely via third-party providers; we do not store payment details)
B. Information Collected Automatically
When you visit our website, we automatically collect:
IP Address
Device Type & Browser Information
Operating SystemWebsite Activity (e.g., pages visited, time spent, referring/exit pages)
Click Interactions & Engagement Data
This data helps improve our website’s performance and user experience.
C. Information from Third Parties
We may receive data from:
Payment processors (e.g., PayPal, Stripe, Shopify Payments)
Shipping carriers (e.g., USPS, FedEx, UPS)
Advertising & Analytics providers (e.g., Google Analytics, Facebook Pixel, Pinterest Ads)
2. HOW WE USE YOUR INFORMATION
We use your information to:
Process and fulfill orders
Provide customer support
Send marketing & promotional emails (only if you opt-in)
Improve website functionality and user experience
Comply with legal obligations & fraud prevention
We do not sell personal data.
3. LEGAL BASIS FOR PROCESSING PERSONAL DATA (GDPR COMPLIANCE)
For users in the EU/EEA, our legal grounds for processing data include:
Contractual Necessity: To fulfill purchases and provide customer support
Legitimate Interests: For website analytics, security, and business operations
Consent: For email marketing and cookie-based tracking (users must opt-in)
Legal Compliance: To comply with applicable laws
4. HOW WE SHARE YOUR INFORMATION
We only share data under the following conditions:
A. Service Providers
We use third-party providers for:
Payment Processing (PayPal, Stripe, Shopify Payments)
Shipping & Order Fulfillment (USPS, FedEx, UPS)
Marketing & Analytics (Google Analytics, Facebook Pixel, Klaviyo, MailChimp, etc.)
These providers only access data necessary to perform their functions.
B. Legal Requirements
We may disclose your information:
To comply with legal obligations (e.g., court orders, subpoenas)
To protect against fraud, security threats, or harm
C. Business Transfers
If we undergo a merger, acquisition, or business sale, your data may be transferred to the new entity.
5. YOUR PRIVACY RIGHTS
Depending on where you reside, you have the following rights:
A. California Residents (CCPA & CalOPPA Compliance)
Under the California Consumer Privacy Act (CCPA), you have the right to:
Know what personal data we collect and how we use it
Request deletion of your personal dataOpt out of data sharing for targeted advertising (we do not sell data)
Non-discrimination for exercising privacy rights
To request access or deletion of your data, contact [email protected].
B. European Union (GDPR Compliance)
Users in the EU/EEA have rights under GDPR, including:
Right to Access – Request a copy of your data
Right to Rectification – Correct inaccurate information
Right to Erasure ("Right to be Forgotten") – Request deletion of personal data
Right to Restrict Processing – Limit how we use your data
Right to Data Portability – Transfer your data to another service
Right to Object – Opt out of direct marketing
To exercise GDPR rights, email us at [email protected].
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar tracking tools to enhance your experience.
A. Types of Cookies We Use
Essential Cookies – Necessary for site functionality
Analytics Cookies – Improve website performance (Google Analytics)
Marketing Cookies – Personalize ads (Facebook Pixel, Pinterest Ads)
Preference Cookies – Store user settings
B. Managing Cookies
You can control cookie settings via your browser or opt out of personalized ads:
Google Ad SettingsNetwork Advertising Initiative
EU users can manage cookies in accordance with GDPR consent requirements.
7. DATA SECURITY
We implement security measures to protect your data, but no system is 100% secure. If you suspect a security breach, please contact us immediately at [email protected].
8. INTERNATIONAL DATA TRANSFERS (GDPR COMPLIANCE)
If you are in the EU/EEA, we process your data in the United States, which may have different data protection laws. We rely on:
Standard Contractual Clauses (SCCs) for data transfers
Legitimate business interests & contractual necessity
By using our services, you consent to the transfer of your data outside the EU.
9. CHILDREN’S PRIVACY (COPPA COMPLIANCE)
We do not knowingly collect data from children under 13 years old. If you believe a child has provided us with personal data, contact us to request deletion.
10. THIRD-PARTY LINKS
Our website may contain links to external websites (e.g., social media, affiliate links). We do not control these third-party sites and are not responsible for their privacy practices.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. The latest version will always be posted with the “Last Updated” date. By continuing to use our services, you accept any changes made.
12. CONTACT INFORMATION
For privacy-related inquiries, please contact us:
5150 Candle Company
(619) 997-0524